My name is Diego Ponce, currently Program Manager of the Hyatt Hotels company.
During the period from 2018 to 2022 when I was Deputy Director of IT at the company RLH Properties, together with our ally Hostec, we carried out the integration of a system called Cross Charges, in which RLH Properties, owner of the Mayakoba complex, managed to Cross charges were made between 4 hotels of different hotel brands (Rosewood, Hyatt, Fairmont and Banyan Tree), connecting the point of sale of each hotel to a central system, this allowed guests to charge a room at any location in Mayakoba. Hostec supported us in the OPERA integration of each hotel, with the point of sale and the interaction of cross charges.
In the future,it is planned to expand the scope to another Resort called Mandarina, part of the same group, located in Nayarit, which will include the One&Only Mandarina hotel and a Beach club along with a Polo field.
This implementation managed to potentially increase sales in the outlets of all the hotels distributed around Mayakoba. Hostec currently supports the solution, being a critical element in the operation of each hotel within Mayakoba.
Also, another project that we started during my period at RLH Properties was the integration of Electronic Billing in OPERA for each of the hotels. The purpose of this integration was to be able to unify the taxes of each hotel in a central repository for RLH Properties and thus be able to have control of taxes up to date.
| Client Account Name: | RLH Properties |
| Client website: | https://rlhproperties.com/ |
| Contact name: | Diego Ponce |
| Industry Segment: | Hospitality/Owners |
| Location: | CDMX, Mayakoba y Mandarina |
| Is this an existing customer? | Yes |
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What is good about the client, what does it do, how does it operate?
For example: Food trucks, apps, reports, loyalty, restaurant offerings, delivery? Results of these things? How have they helped the business grow or improve the customer experience? |
Asset Management and hotel construction Important sales increase in the outlets of all the hotels distributed around Mayakoba |
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Do you use Oracle MICROS hardware? Have you recently introduced any Oracle hardware (e.g. tablets, kiosks, workstations)?
Why did they do it? What did they use before? |
Yes, since it is part of the standard of each hotel / hotel chain |
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Any integration with third parties?
Who are they integrated with and to do what? |
Electronic billing system and cross charge system |
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Future plans of the restaurant/owner?
What future plans does the client have? |
Continue increasing the scope |
| Main value of working with Oracle | Having Partners like Hostec who are very professional and committed to each project in which they participate |
